Services / Technical support

Development and technical support

Backups and checks support changes without disrupting publication. We start with your journal’s actual problem.

Scope of work

What can we help with?

  • Review the system and errors
  • Check backups and recovery
  • Improve the interface and custom features
  • Check compatibility before updates
  • Resolve PDF, metadata and link issues
  • Monitor server, HTTPS and service health
Workflow

How do we start?

  1. Reproduce the issue and define its scope
  2. Back up and test the fix
  3. Deploy the change with checks
  4. Hand over the result and rollback procedure

Ongoing support scope and response terms are agreed separately. Unconfirmed 24/7 coverage or recovery times are not promised.

Hands-on experience

Related projects.

Next step

What could we
make easier for you?

Discuss a project